Too often, websites are designed with only the ideal user in mind — a typical person, in great health and sound mind, happy to be on your website doing a thing. In reality we humans exist in a variety of states, including panic, fear and reacting to a crisis. How could our sites be better, considering the needs of people in crisis? What are the consequences when we don't acknowledge the impact of our design decisions? Eric Meyer joins Jen Simmons to talk about his last year and a half, what he learned, and what he's thinking.