Customer support is not a hard concept. Someone has a problem and it’s your job to fix it and make them happy. Not just satisfied but happy. Here's how.
Support Ops Podcast on the Web
Episode #25 – Josh Pigford
Oct 22nd 2013
Episode #24 – Rachel Andrew
Oct 1st 2013
Episode #22 – Bootstrapped Support
Aug 27th 2013
Episode #21 – Designing for Support with Justin Jackson
Aug 2nd 2013
Episode #8 – From the Designer View with Ian Landsman
Feb 6th 2013